Once you complete a Hello Again Box Subscription Request, a representative will reach out to confirm your request, collect any additional information needed, and email you a service agreement with the details of your requested service, including shipping intervals and payments.
List Confirmation and Payments
- You will receive an email 4 months before a mailing with a list of your clients to confirm for that quarter.
- After the client list is approved or if there is no response from you by the end of that month, the invoice will be emailed. Invoices will go out 4 months before mailings with the total amount due for that quarter’s mailing.
- Payments are due by the 10th of the month the invoice is received. If payment is not received by the 10th of that invoiced month by midnight Central Time, no mailings will go out that quarter.
- Payments will be set up beforehand & will be processed through ACH with no extra charge. We do accept credit cards, but you will incur a 3.5% charge. Taxes will be charged per state.
Shipping & Returns
Shipping
Depending on your service agreement, your clients will receive 4 or 2 boxes a year.
- Hello Again will mail boxes, quarterly or biannually, to everyone in your database.
Q1 consists of Jan, Feb, and March. Q2- April, May, June. Q3- July, Aug, Sept. Q4-Oct, Nov, Dec. - Biannual mailings. You may choose the 2 quarters you would prefer your boxes to be mailed.
- We ship to all U.S. states.
- Shipping and Processing Fees Are Per Address.
- Merchandise usually ships via USPS Flat Rate. Shipping is charged at the time your order is processed.
- If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.
- Please verify that the mailing address is correct on your client mailing list. We cannot be responsible for lost, stolen, or misdirected packages.
You will receive an email letting you know the date your boxes shipped and the contents.
Changes to your Mailing List
- Email us immediately if you wish for a client not to receive a mailing or if their address/info has changed.
- If their box has not shipped, we will change their shipping address, or if they are no longer receiving it, add a credit to your account for that client.
- If a box is returned to the sender (you) and the mailing info is what you provided us, you will be responsible for forwarding it to your client.
- If the mailing info is incorrect from our mess up, we will credit your account for that box total + the extra shipping and ask you to re-mail.
- Need to add to your database? Great! Email us your new client’s info anytime in the month, and we will add them to your database. They will receive a box on the next mailing cycle, and your next bill will reflect the added clients.
Cancellations
If you wish to cancel your subscription or a specific mailing, we must be notified in writing by email by the 4th day of the invoiced month. Otherwise, your account will be deducted for the invoiced amount.
Refunds & Returns
We do not allow refunds or exchanges. When the payment is received, the items for your boxes will be ordered.
Claims
All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carrier’s processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action, and no replacement merchandise will be shipped or refund granted. If the claim is substantiated, we will gladly ship a replacement.
To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.
We reserve the right to adjust our shipping practices and policy, shipping costs, and schedule as needed.
Damaged Goods and Shortage Claims
Claims for damaged goods due to shipping or shortage must be reported to Hello Again Box within 5 business days of receipt. All damaged merchandise must be left in the original carton to file a claim. An RMA number must be obtained before returning to Hello Again Box. The RMA can be obtained by contacting us at orders@helloagainbox dot com.
